Delete from the App
This feature is currently in development.
Use the email method below while we ship the in-app flow. We'll notify you in-app when it's live.
Open VELO
Launch the app and make sure you're signed in.
Go to Settings → Account
Tap your profile icon or navigate to the Settings tab.
Tap "Delete my account"
You'll be asked to confirm with your registered email address.
Confirm
Deletion is immediate and irreversible. You will be signed out automatically.
Delete by Email
Send a deletion request directly to our privacy team. We'll handle the rest.
We confirm receipt within 48 hours and complete deletion within 30 calendar days.
What Gets Deleted
Here is exactly what happens to your data when you request deletion.
Deleted immediately
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Your profile and all data in our database (Firebase Firestore)
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Your authentication record (Firebase Auth) — your Google Sign-In is revoked from VELO
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All data stored locally on your device (when you uninstall the app)
Deleted by Google (time-limited)
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Analytics data in Google Analytics systems — retained up to 14 months per Google's own retention policy. We cannot accelerate this.
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Advertising data managed by Google AdMob — subject to Google's AdMob data policies.
Not in our control
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In-app purchase and subscription records — managed by Google Play or Apple App Store under their respective policies. Contact them directly for transaction records.
Contact Privacy
For deletion requests, account issues, questions about your data, or if you are a parent or guardian of a minor who used VELO:
privacy@velo.softwareMaximum response time: 30 calendar days
If you believe a child under 13 has used VELO without parental consent, contact us immediately. We will prioritize deletion.